Shipping & Returns

There are a few important things to keep in mind:

Products may ship separately from different warehouses. Most items ship from our CA warehouse.

Available shipping methods vary depending on products and shipping destinations.

Merchandise that is in stock usually ships within 24-48 hours.

"Free Shipping" applies only to orders shipped within the continental United States.

Shipments to Canada are treated as all other international shipments. It is the recipient's responsibility to pay all applicable duties, taxes, & brokerage fees.

INTERNATIONAL:
International shipments are via UPS worldwide. Add the item to your basket to calculate the shipping quote. Transit times varies but is usually within 5-15 business days. Free shipping offer typically does NOT apply to international orders (orders outside of the United States). It is the recipient's responsibility to pay all applicable duties, tariffs, taxes/brokerage fees that may apply due to recipient's country rules and regulations.

Additionally, please check with your local and state government if Vehicular LED lighting is permitted to import and use in your country. Although our products conform to SAE/DOT standards, some countries require strict conformity documentation such as E mark and or CE certifications. We do not provide any documentation(s) beyond invoicing. Please check with your local customs rules/regulations before purchasing as they may not release your shipment. We will not be responsible if shipment(s) are delayed, lost and or not released by customs.

CANADIAN CUSTOMERS: You can purchase our products from our CANADIAN DEALER (www.admorelighting.com) and save on shipping and duty fees.
Please check with your local and state government if Vehicular LED lighting is permitted to import and use in your country. Although our products conform to SAE/DOT standards, some countries require strict conformity documentation such as E mark and or CE certifications. We do not provide any documentation(s) beyond invoicing. Please check with your local customs rules/regulations before purchasing as they may not release your shipment. We will not be responsible if shipment(s) are delayed, lost and or not released by customs.

RETURN POLICY (30 DAY) :

You can return any new, unopened, and uninstalled item within 30 days of the invoice date for a product refund, minus shipping costs. Returns are only accepted for purchases made directly on SoCalMotoGear. All returned items are subject to inspection prior to credit approval. 20% restocking fee may apply, see below.

Return Eligibility

Timeframe: Requests must be submitted within 30 days of the invoice date.
Origin: Items must be purchased directly from the official website. Dealer purchases must be processed through that specific authorized seller.
Authorization: Customers must contact customer service via email to obtain a Return Authorization Number prior to shipment. Email Service@SoCalMotoGear.com to obtain return authorization
Condition: Merchandise must be brand new, uninstalled, and in the original, unopened manufacturer packaging.

Inspection Policies and Fees

Restocking Fee: A 20% restocking fee applies to items returned with missing components, hardware, or instructions. Any Sku's or labeling missing from the original box will apply.
Packaging Damage: Damage to the original manufacturer box or retail packaging may result in a denied return.
Disqualification: Items showing signs of use, improper handling, or installation contrary to manufacturer guidelines are ineligible for refund, exchange, or warranty.
Electrical Components: All electrical items undergo diagnostic testing. Functional electrical parts will be returned to the customer without credit.
Shipping Deductions: Outbound shipping and handling charges are deducted from the final credit unless the return results from a company error.

RETURN SHIPPING:
Shipping costs are the responsibility of the customer. We do not refund shipping costs.

EXCHANGES:
Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items.

REFUNDS: *Under no circumstances will we reimburse for any labor or shop charges relating to installation, delay or availability of parts*.
Refunds are issued back to your credit card after inspecting the returned product and determining if the product's condition meets the above return criteria.

1. You must email Service@SoCalMotoGear.com and include your order number.
2. Please include the reason why you are wanting to return the product.
3. Once your request is submitted, you will receive a response from our C/S team with instructions on how and where to return the product.
4. Return the item and be sure to note the tracking number should the item get lost during transit.

Please contact customer service via email for additional information. Thank you.
EMAIL : SERVICE@SOCALMOTOGEAR.COM

WARRANTY: For warranty information, >>CLICK HERE<<

*For all warranty replacements, we charge a small shipping/handling fee to process and ship the replacement.